information:
general information
We aim to keep our payment terms as simple as possible and have outlined them below.
◆ RESERVATION PAYMENTS
We charge a 10% deposit to your credit card upon confirmation of your booking. The remaining balance is due 7 days before your arrival.
We accept the following payment methods:
- Visa and Mastercard credit and debit cards. Please note that a 2.95% surcharge applies to all credit card or international debit card transactions.
- Internet banking bank transfer.
- Most international payment transfer companies (such as Wise).
◆ ADD-ON PAYMENTS
If you decide to purchase any additional add-ons post booking, these can be paid upon the collection of your vehicle.
◆ BOND
You will be required to pay the bond 7 days prior to the commencement of the rental. The bond amount is dependent on the insurance option chosen at the time of booking (see bond and insurance options under the insurance section). Please ensure you have sufficient funds on your credit card to cover the bond.
Funds to cover the bond will be held for the duration of the rental and will be released in accordance with our Terms and Conditions after the vehicle has been returned (if there has been no damage to the vehicle).
For more details about payments please read our Terms and Conditions.
We think we’ve thought of it all when it comes to what we include in your van. See below for what’s included in every and every van.
- Linen - 2x pillows, duvet, mattress protector, bottom sheet, blanket, 2x bath towels, tea towels, and floor mat
- Cutlery - plates, bowls, cups and glass tumblers.
- Cookware and Appliances - frying pan, saucepan, chopping board, kettle, coffee plunger/french press.
- Cooking Utensils - spatula, knife, cheese grater, can and bottle opener, tongs, wooden spoon, peeler.
- Cooking and Cleaning Starters - dish cloth, brush and liquid, hand soap, laundry powder, rubbish bags, fly and bug spray, cooking oil, salt, pepper, herbs and spices, tea, and coffee.
- Other Stuff - tin foil, gladwrap and sandwich bags.
- In Cab - phone holder, USB charger.
- 24/7 AA Roadside Assistance.
- Unlimited Kilometres.
We provide a range of add ons when hiring your van with us. Don’t see what you’re looking for here? Send us an email and we’ll see what we can do about that.
- Camping chair (included free if premium insurance selected).
- Camping table (included free if premium insurance selected).
- Solar shower.
- Cooler bag.
- Extra blanket.
- Hiking sleeping bag + liner.
- Hiking tent 2-person.
- Winter kit.
- Includes: Shore power cable (for campsite hook up), fan heater, electric jug, extra blanket. For use with Base and Hut models.
- Shore power cable.
- Snow chains.
- Magnetic sandfly screens.
- UE Boom portable Bluetooth speaker.
New Zealand roads are probably different to what you're used to. Travel distances may seem short on a map, but our roads can be narrow and winding, cover hilly terrain, and vary from motorways to unsealed gravel roads.
We want you to have the best experience possible while travelling New Zealand, to set you up for success we highly recommend that you take a minute to learn about driving in New Zealand.
A few examples of how New Zealand roads and road rules can differ:
- We drive on the left-hand side of the road
- Travel times can be easy to underestimate
- Our roads are narrower, windier, and sometimes steeper than you might expect
- Our roads are mostly two-way, with one lane in each direction
- One-way bridges are a common occurrence and have a specific set of rules
- Not all railway crossings have active warnings or signals
- Seat belts are compulsory for everyone in the vehicle
- It is illegal to use a phone while driving (unless it is hands-free)
Below are a few driving resources you should check out before you arrive in New Zealand:
- Watch this ‘Driving in New Zealand’ video
- Read this booklet for overseas drivers visiting New Zealand (available in multiple languages)
- Study New Zealand road rules in the official New Zealand road code
- Check the Drive Safe website for trip planning and driving advice for visitors to New Zealand
We also include a driving manual in each van for quick reference.
We reckon campervans are the best way to soak up the freedom of a New Zealand roadie. To help you find the best spots to park up, the apps below are packed with campsite info, must-see sights, and epic things to do along the way.
Travelling in a Certified Self Contained campervan allows you the freedom to travel as you please. However, to keep New Zealand beautiful we ask that you respect the environment and camp responsibly by doing the following:
- Don't camp anywhere that’s not permitted (you risk a large instant fine)
- Camp near toilet facilities (i.e don't use the side of the road or the bush, it’s yuck)
- Wastewater tanks and toilets must only be emptied at designated dump stations. Most campsites will have one, and there are also many public ones around the country. A list of these can be found here.
There are a few ways to camp while travelling throughout New Zealand. We’ve outlined the main ones below:
◆ FREEDOM CAMPING
Freedom camping or free camping is the practice of putting up tents or parking campervans in areas not generally designated for camping. This type of camping typically means that freedom campers cannot access facilities such as clean drinking water, toilets (either flushing or long drop) and waste disposal facilities. Although some freedom camping sites do have toilet blocks, so check the Campermate app to determine what facilities are available.
Freedom camping is not illegal in New Zealand, but local by-laws can specifically restrict it in certain areas and freedom campers not complying can be instantly fined. Usually there will be signage to indicate where you are not allowed to camp. However, to be certain about local camping laws, we recommend you ask at an i-SITE information centre, Department of Conservation visitor centre, or holiday park before camping for the night
More information on freedom camping can be found here and here. Or check out our Field Guide blog.
◆ DOC CAMPSITES
The Department of Conservation (DOC) manages over 250 vehicle-accessible camping areas on New Zealand’s conservation land. These campsites are an affordable option while travelling and typically located in scenic locations.
Some DOC campgrounds require advance booking, especially in the summer months. Check to see if you need to book a spot or you might miss out. Read more about DOC campsites here.
Planning to stay at DOC campsites? Grab yourself a DOC Campsite Pass—it’s a great deal if you’re hitting a few on your travels. The weekly pass can save you on campsite fees at over 90 of DOC’s most stunning spots. Keen? Check it out here.
◆ HOLIDAY PARKS
Holiday Parks are generally more expensive than other options listed here. However, they typically have more facilities (showers, toilets, laundry, etc) and allow you to choose between powered and unpowered campsites. Powered sites mean you can hook up to shore power and run appliances such as a heater.
Holiday parks are usually located near beaches, lakes, or rivers—making them popular during summer months. Be sure to call in advance to book a campsite, or you might miss out. We use the Campermate app to find all campsites throughout New Zealand.
We have a few licensing requirements, read on to find out more.
◆ DRIVER AND LICENSE REQUIREMENTS
To drive our vans, you need to:
- Be 21 years of age or older
- Have a full and valid drivers licence. Suspended, sanctioned, provisional/restricted or expired drivers licenses will not be accepted.
◆ ENGLISH SPEAKING COUNTRIES
If your license is in English, we’ll accept your license without any supporting documentation.
◆ NON-ENGLISHSPEAKING COUNTRIES
If your license is not in English, we require the following to drive legally drive in New Zealand:
- Your drivers licence
- Either an International licence or a certified English translation of your home licence. We recommend Transnational for certified translations in New Zealand. This can be arranged through Drivers License Translation.
Please note—you must do this prior to your arrival in New Zealand as you will not be able to collect your campervan until we have your correct licence and translation.
Make sure you are eligible to drive on our roads. To drive in New Zealand, you must have a current and valid overseas driver's licence or an international driving permit. If you're here for more than 12 months, you'll need to gain a New Zealand driver's licence.
We are located five minutes from Christchurch International Airport and have a complimentary shuttle service to our depot if you are picking up your van on the day of your arrival during our opening hours.
Our rental office is open by appointment only, we will contact you prior to your arrival to arrange a time to meet you.
Our available pick up/drop off hours are as follows:
- Earliest time is 8:30am
- Latest time is 4:30pm
- We’re closed on Christmas Day, and are only open for drop-offs on New Year’s Day.
If you’d like to pick up or drop off your van outside these hours, we’ll do our best to accommodate you but this may incur extra charge.
We have a few recommendations of things you can do to prepare for your campervan trip:
- Make sure you have checked your licence is valid and in English or international licence if required (see 'Drivers Licenses’ section).
- Make sure your credit card has enough funds available to pay for any additional add-ons or insurance package.
- Please ensure you have taken some time to learn about driving in New Zealand and watched our recommended video (see ‘Driving In New Zealand’ section).
- Our campervans generally have a good amount of storage. Large suitcases may fit in our larger van models, but not ideal for our smaller van models. We are happy to store large suitcases for you over the duration of your trip to give you more space in your campervan.
Any questions? Don’t hesitate to contact us for answers or check out our Field Guides.
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